Returns & Exchanges

We want you to love your DONNI. pieces as much as we do, which is why we offer a 21-day window for returns and exchanges on all unworn items with original tags attached. Please note that all sale items marked as final sale are not eligible for return or store credit.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email.

3

Pack and Ship

Securely pack your items in their original packaging and drop off the parcel at any authorized carrier location.

4

Receive Your Refund

After our team inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing