Frequently Asked Questions

Everything you need to know about shopping with DONNI.

When will my order ship?

Standard orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information. Shipping times vary based on your location and selected delivery method.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

How do I care for my DONNI. pieces?

To maintain the quality of our fabrics, we recommend hand washing in cold water or using a gentle machine cycle. Always lay flat to dry and avoid using bleach or harsh detergents.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your destination and the weight of your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay or Klarna.

Can I change or cancel my order after it's placed?

Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately for assistance.